Each pair of Sock Frenzy socks is made to order. Please read this policy before ordering, and contact us if something arrives wrong.

If your order is damaged, misprinted or incorrect

Email sales@sockfrenzy.ca within 14 days of delivery. Include your order number, a description of the issue and clear photos of the item and its packaging. If the shipping package is visibly damaged, please let us know as soon as possible, ideally within 72 hours, and keep the packaging for photos.

We’ll review the problem and work with you on an appropriate replacement, refund or other remedy. We may ask for more information; please wait for our instructions before sending anything back. You should not mail products to the print partner directly.

Change of mind or address mistakes

Because socks are produced for each order, we generally cannot accept returns or exchanges for a change of mind, design selected in error, or an address entered incorrectly. Please check your selections and shipping address before paying. Contact us quickly if you notice a mistake; production or shipment may already have started.

Refunds

If a refund is approved, it will be issued to the original payment method. The time it takes to appear depends on your payment provider. If a refund is delayed, contact us with your order number.

Your rights

This policy does not limit any rights or remedies you have under applicable consumer protection law. Email sales@sockfrenzy.ca for help with an order.