Last updated: September 24, 2026. Sock Frenzy is an independently owned Canadian online shop. This page explains how we handle information when you browse, contact us or place an order at sockfrenzy.ca.

Information we collect

When you order, we collect the details needed to process and support it, such as your name, email address, billing and shipping information, items purchased, payment status and order history. If you create an account, we keep your account details and order history. If you contact us, we receive the information you provide in your message, including any order number or photos.

Our site also receives technical information such as IP address, browser and device information and activity needed for security, cart and checkout operation, and site performance. Cookies and similar storage help keep your cart and account working; your browser can control cookies, though disabling essential cookies may affect checkout.

How we use it

We use information to take payment, produce and deliver orders, send order and service messages, answer questions, handle problems or refunds, protect the shop against misuse and meet legal obligations. Promotional email, if offered, is sent only with the consent required by law and includes an unsubscribe method.

Who receives information

Our WooCommerce store uses WooPayments to process payments. Payment details are handled through its secure payment flow; Sock Frenzy receives order and transaction information needed to manage the purchase. We share the order details needed for production and delivery with our print-on-demand fulfilment partner and shipping providers. Our website hosting and other service providers process information as needed to run the store. These providers may process information outside your province or Canada, subject to applicable safeguards and laws.

How long we keep it

We retain order, account and support information for as long as needed to fulfil orders, provide support, maintain business and tax records, and meet legal obligations. We remove or de-identify information when it is no longer needed, subject to those obligations.

Your choices and privacy requests

You may ask to access or correct your personal information, request deletion where applicable, or ask questions about our practices. Contact us at sales@sockfrenzy.ca. We may need to verify your identity and retain information required for legal or transaction records.

Changes

We may update this page as the store and its services change. The date above shows when this version was last updated.